Welcome to The Real Pet Co website at www.realpet.co.za. Please take a moment to read these terms and conditions including our policies (“Terms”) to understand how they apply to your use of our website and any products or services that you may order online. If you have any questions regarding our website, the Terms, products or services, please click here to contact us.

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully and do not use our website if you do not agree to be bound by these Terms.

We reserve the right to periodically update and/or amend the Terms without notice. You should check them from time to time, as your continued use of our website will mean you accept any updated or revised Terms.



The Real Pet Co website at www.realpet.co.za is owned and operated by The Real Pet Co (Pty) Ltd ("The Real Pet Co"), a company registered in the Republic of South Africa under company registration number 2014/053071/07, which has its registered office at 1st Floor, Convention Towers, Cnr Heerengracht and Walter Sisulu Avenue, Foreshore, City of Cape Town, Western Cape, South Africa, 8001


This agreement is governed by the laws of the Republic of South Africa. Any dispute arising in relation to our agreement with you shall, to the extent permitted by law, be referred to arbitration in Johannesburg at a venue to be determined by us applying the Uniform Rules of the High Court of South Africa.


You are welcome to browse or use our website for your own personal, non-commercial shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorised use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software, or the creation of any links to our website from any other site whatsoever, is strictly prohibited. You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our website and/or its contents contrary to these Terms.

We use cookies to identify the computer device with which you connect to our website. We reserve the right to restrict your use and access to our website or part thereof in the event of any unauthorised use.

We reserve the right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

Any indulgence of extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these Terms or law.


All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date. We do not, however, warrant that the content or information displayed is always accurate, complete and/or current.

Any comments uploaded by our users or any authorised experts invited as our guests are their opinions alone and do not in any way represent the views, opinions, beliefs or values of The Real Pet Co (Pty) Ltd.

Product descriptions displayed on www.realpet.co.za or any of our related websites are provided by manufacturers and suppliers and do not in any way represent the views, opinions, beliefs or values of The Real Pet Co (Pty) Ltd.


You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licensors’ intellectual property rights.


External hyperlinks may appear on our website. The hyperlinks may not be construed to constitute any relationship between us and any linked third party or any endorsement by us of such third party, and use of or reliance on any external links provided is at your own risk. Advertising and other promotional material of third parties may appear on our website from time to time. We do not endorse such third parties or their products and/or services. Your reliance on any information contained in such material is entirely at your own risk.


You are free to opt out of receiving our marketing material at any stage by unsubscribing from our mailing lists in your account profile. It may take up to one month to stop receiving marketing material after your profile has been updated.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.


This site is provided on an "AS IS" and "AS AVAILABLE" basis. No representations or warranties of any kind are made, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers that make it available, or e-mail sent from this site are free or visuses or other harmful components. We accept no liability, to the extent permissible by applicable law, for any damages of any kind whatsoever or howsoever caused arising from the access or use of this site or purchase of any of our products or services, including, but not limited to direct, indirect, incidental, special, punative, and consequential damages. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products or services. Notwithstanding any other provisions contained herein, our liability arising from any breach of these Terms, negligence or otherwise shall not at any time exceed more than double the monetary value of any order placed via this website.


These online shopping terms and conditions apply to all purchases ordered either online at www.realpet.co.za or directly over the telephone. Please read them carefully and we recommend that you print a copy for future reference.

You are not required to register with us before placing your first order. To register please either click on 'Log in/ Register ' or call us on 082-583-0800 to guide you through the registration process. Registration and/or use of our online shopping website constitute your acceptance and agreement to be bound by the Terms of our website, including the additional online shopping terms below.


To register you will be required to provide certain information including personal details and delivery address. When registering you will be required to provide a User ID (e-mail address) and a password. Please keep your password private. The Real Pet Co (Pty) Ltd accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. If you know or suspect that someone else knows your password you should notify us immediately by contacting us on 082-583-0800. You will be required to enter your user ID and password each time you visit our online shopping site. To amend any registration particulars please click on “Your Account” and edit your details.

If The Real Pet Co has reason to believe that there is likely to be, or has been, a breach of security or misuse of our Website, we may require you to change your password or we reserve the right to suspend your account without prior notification.


All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. While we make every effort to indicate items which are currently out of stock on the website, in the event that you do order a product or service which is not available we will inform you as soon as possible. If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered.


We have made every effort to display as accurately as possible the colors of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate. We have made every effort to display as accurately as possible the size and style of the products that appear on our website. However some size and style choices may not exactly match the product image being displayed on your device. Packaging may vary from that shown on our website.


We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website.


The Real Pet Co accepts the following methods of payment:

Visa and MasterCard (Powered by PayFast)
Instant EFT (Powered by PayFast)
Electronic Funds Transfer (EFT)
SnapScan (Powered by Standard Bank)
COD (Cash on Delivery)

We will debit the total value of your online order against the payment card tendered by you during the check out process. Payment will be effected on acceptance of your order and prior to delivery.

By submitting your order and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

The Real Pet Co vouchers and loyalty points may be used to make purchases.

If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of the Terms.


Orders placed online constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order. Failure by us to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.


If for any reason you would like to cancel an order this needs to be done before the order has been shipped and may be done by contacting one of our Pet Lovers on 0861-PET-LOVE (0861-738-5683). If your order has already been shipped, you still have the option of returning the items in original condition and packaging by following our returns policy.


The Real Pet Co delivers from Monday to Friday, between 8 a.m. and 5 p.m. Pet Lovers does not currently deliver on Public Holiday's and Weekends. Deliveries are normally dispatched between 1-3 working days and delivered between 1-7 working days from the date your order has been processed. The Real Pet Co wants to deliver on time as promised. However, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Any delivery is subject to acts which is beyond the control of The Real Pet Co due to force majeure including (but not limited to) inability to secure labour, power, internet services, GSM network connectivity, materials or supplies, or by any act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.


Goods discovered to be damaged or unwanted subsequent to the delivery process may still be returned subject to The Real Pet Co's returns and refunds policy. For the avoidance of doubt, no collection or delivery service will be provided by The Real Pet Co for these returns.


For the avoidance of doubt, the ownership and risk associated with your products ordered will be held by Pet Lovers up until the point at which they are signed for at delivery or collection at which point risk in the products shall pass to you or your authorized representative on delivery. Any damage, disappearance or theft of goods post delivery or collection, will become the responsibility of the person who placed the order and against whom the contract is binding.

Please note that The Real Pet Co cannot be held responsible for orders placed incorrectly on our Websites, even if the error was in good faith. Should an order error be discovered during the delivery process, any items not wanted may be returned with the driver and will be fully refunded. Pet Lovers not be responsible for delivering the originally intended item unless as part of a new delivery and/or subject to a further delivery charge.

We will retain ownership in the products until payment has been received in full.